Frequently asked questions

Start with a clear answer.

Practical information about DONYX products, software, purchasing and support for industrial connectivity projects across Europe and the United Kingdom.

01 / FAQ

DONYX and regional availability

01What is DONYX?

DONYX is an industrial networking brand and manufacturer of cellular routers, dnxOS software and remote management tools for connected equipment and distributed infrastructure.

02Who operates DONYX in Europe and the United Kingdom?

EasyNet Technologies UAB is the official DONYX sales and distribution operator for Europe and the United Kingdom. It handles regional enquiries, product selection, orders and technical communication.

03Can I buy DONYX products in the UK?

Yes. DONYX Europe supports commercial and technical enquiries from customers throughout the United Kingdom as well as the European Union and wider European market.

04Do you work with distributors and system integrators?

Yes. We work with distributors, system integrators, equipment manufacturers and project operators. Contact us with the target market, application and expected quantities so we can discuss a suitable commercial route.

02 / FAQ

Products and selection

01How do I choose the right industrial router?

Start with the required cellular technology, Ethernet and serial interfaces, number of independent links, operating environment, power supply, VPN requirements and deployment scale. Our team can recommend a model from this information.

02What is the difference between the S, M and X Series?

S Series routers are compact platforms for terminals and space-limited installations. M Series models add more interfaces and multi-channel options for industrial automation. X Series routers are designed for demanding deployments that need higher interface density and resilient connectivity.

03Which cellular technologies do DONYX routers support?

The current range includes LTE Cat 4, LTE Cat 6 and 5G RedCap configurations. Availability depends on the selected model and regional radio configuration.

04What is 5G RedCap?

5G Reduced Capability, commonly called RedCap, is designed for connected devices that need 5G network features without the complexity and power requirements of full high-throughput 5G hardware. It can suit industrial monitoring, gateways and long-life IoT deployments.

05Do DONYX routers support multiple cellular connections?

Selected M Series and X Series models provide two or four cellular modules for resilient or multi-channel deployments. The exact number of modules and SIM options is listed on each product page.

06Are DONYX routers suitable for outdoor installation?

DONYX routers are industrial devices, but the router itself must be installed in an enclosure that provides the environmental protection required at the site. Check the product operating temperature and use an appropriate cabinet, power supply and antenna system.

03 / FAQ

Software and security

01What is dnxOS?

dnxOS is the operating system used across the DONYX router range. It provides routing, firewall, VPN, diagnostics, interface management and configuration tools for industrial connectivity.

02Can DONYX routers be managed remotely?

Yes. DONYX Remote Management is designed for centralised monitoring, configuration, backups, logs and software deployment across routers in the field.

03Do DONYX routers support VPN connections?

dnxOS includes VPN and secure networking capabilities. The suitable protocol and configuration depend on the router model, software release and the architecture of your network. Share your requirements with us before specifying a project.

04How should firmware updates be managed?

Review the release information, keep a current configuration backup and validate important updates before a fleet-wide rollout. For critical deployments, contact support with the router model and current software version.

04 / FAQ

Orders and support

01How can I request a quotation?

Use the request form or email [email protected]. Include the product or required interfaces, quantity, deployment country, cellular technology and a short description of the application.

02What are the delivery times?

Delivery time depends on the model, configuration, quantity and current production availability. We confirm an estimated schedule with each quotation rather than publishing a generic lead time.

03Where can I find product documentation?

Product specifications and available documents are linked from the relevant product pages and the support section. Contact support if you need a document for a particular hardware or software revision.

04What information should I include in a support request?

Include the exact router model, software version, country and mobile network, SIM arrangement, connected interfaces, relevant configuration context, error messages and the steps needed to reproduce the issue.

05How do I contact DONYX Europe?

For Europe, email [email protected] or call +370 655 51654. For the United Kingdom, email [email protected] or call +44 7425 726932. Support and commercial communication is available in English.

Need a specific answer?

Tell us about the application.

Share the network, interfaces, environment and expected quantity. We will route the question to the right person.

Contact DONYX Europe